In a highly competitive market with increasing costs, ensuring a healthy margin and return on your investment is becoming ever more complex, with significant experience and success in margin maximization, why not get in touch to see how I can help?

• Optimise Stock Management: Optimising stock management can help reduce carrying costs and prevent overstocking. It will also help reduce your dead stock into the future.

• Supplier Negotiation: Have you reviewed all supplier terms and conditions recently. How can each supplier work better for you to drive your pharmacy margin.

• Pricing Strategy: Do you have a strategy for your private prescription pricing? Implementing additional price bands can help ensure competitive pricing while also successfully increasing your pharmacy margin.

• Understanding HSE Fees: Ensuring a comprehensive understanding of HSE Fees across all schemes will help ensure you maintain a healthy margin.

• Increasing Service Offering: Explore opportunities to diversify services offered in your pharmacy. Not only will this increase margin it will also promote your teams as dedicated and skilled healthcare professionals.

• Financial Review: Regular financial reviews of key margin drivers are key to maintaining and improving margin performance.

• Recovering Unpaid HSE Claims: With a strong track record and vast experience in recovering unpaid HSE claims I will carry out a thorough review of the previous four years and ensure that you are successfully reimbursed for any unpaid fees where appropriate.

• Claims Training: My claims training will ensure your staff have comprehensive claim knowledge enabling them to successfully increase the overall claim quality each month resulting in fewer unpaid claims.

• Claim Management SOP’s: Clearly outlining procedures for tracking unpaid claims and maintaining organised records. Well documented processes will contribute to a more efficient workflow.

• Regular Audits: Conducting regular internal audits will help identify any patterns or trends in unpaid claims. This proactive approach will help address issues early, saving you time and money.

• Submission Deadlines: Ensure all staff are aware of submission deadlines and key dates for exceptions.

• PCRS Requirements: Ensure you have a system for communicating changes and updates from the PCRS with all staff involved in the dispensing process.

Attracting and retaining quality staff is more difficult than ever in a highly competitive market. Meaningful training for staff at all levels is key to the success of your business. Investing time in your staff, understanding their career goals and aspirations and putting in place structured plans for their career development ensures staff are motivated, committed to your business and more likely to be retained.

• Interactive and Practical Training: Tailored training to your Pharmacy, focusing on the areas contributing to financial leakage and inefficiencies.
  This can be delivered on a one to one with your Pharmacists, Technicians, Managers, Supervisors and other key staff within your pharmacy or it can be delivered in 2-hour blocks with your entire team after work for example.

• Career Development: Have some of your teams expressed an interest in further training and career development?
  Want to be able to facilitate this inhouse to benefit each individual but also the business
  Perhaps you want to set some measurable KPI’s and offer recognition and rewards for certain KPI’s achieved.

• Performance Reviews: Do you carry out annual performance reviews with each team member? While often seen as an extra job, annual reviews can be beneficial for employer as well as employee.

• Pharmacy Standard Operating Procedures: To assist with successful training on all important pharmacy procedures and tasks it is crucial that a suit of SOP’s is available and updated regularly.

The Pharmacy industry is becoming increasingly demanding and ensuring compliance with regulatory obligations, patient safety, staff management and the day to day running of the business places a heavy burden on Pharmacy owners in terms of time.

Do you feel perhaps that some of the operational activities in your pharmacy are inefficient and require a fresh approach?

I have significant experience in improving the operational efficiency of busy pharmacies, simplifying and implementing new processes ensuring staff are trained and clearly understand the changes. My service offerings in this area looks at how best to streamline processes, workflow analysis and dispensary storage.

• Streamlining Processes: Streamlining processes within your pharmacy will help to successfully improve operational efficiencies. This will include optimising workflow, reducing wait times, and minimising errors, all of which will contribute to better overall performance for the pharmacy and a better patient experience.

• Workflow Analysis: Conducting an independent analysis of your dispensary can help to identify bottlenecks. Often implementing small changes can help streamline a busy dispensary making it more efficient.
  Within workflow analysis we will also look at rearranging physical spaces and task appropriateness.

• Work prioritisation: Ensuring the team are all aware of priorities can help the team perform more successfully and deliver for the pharmacy and its patients each day.

• Key Tasks: How do you set the team up for success with key tasks and the dates for such tasks where there is a date sensitive deadline.

• Dispensary Storage: Is the storage available in the dispensary appropriate for the volume of items going through the dispensary each month.

• Technology Integration and Robotics: Have you explored how some technology integrations and robotics could help improve operational efficiencies in your pharmacy?